Coronavirus Update

Dear Valued Patient:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

• In the event you or your child are experiencing Flu-like/COVID-19 symptoms, please contact us at least 24 hours in advance to reschedule your appointment.
• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
• A face covering or mask must be worn upon entering and while in the building for all visitors ages 2 years old and over.
• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
• Only the patient and 1 guardian will be allowed to the building during their scheduled appointment time.
• The guardian may be asked to remain in their car or in the waiting room to facilitate social distancing.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
• All attempts will be made to have all health history and consent forms accessible electronically for review and signature in order to limit person-to-person contact.
• We will provide options for making payments electronically, online, or prior to entering the building.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our Evanston office at, 847-563-4484, Chicago office at, 773-238-9777.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,
Drs. Melvin Dillard III, Jazmine Dillard and Team